New white paper available: Measuring the value of social software
Suzanne Livingston June 12 2010 09:31:35 AM
| A new white paper from IBM Software Services for Lotus on social software is now available. The "Measuring the Value of Social Software" white paper focuses on helping organizations answer the question: How can we determine if our social software initiatives are successful and are providing the anticipated return on technology investment? This white paper looks at how to measure the effectiveness and value of a social software initiative, what tools are available to capture key metrics, and what to take into consideration when establishing a measurement approach. Contents
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